Kulu Wear – Corporate Order Policies

Kulu Wear - Corporate Order Policies

Last updated July 10, 2025

We’re committed to providing high-quality, customized apparel that represents your brand with professionalism and style. To ensure a smooth experience for every business order, please review the following policies before placing your order.

1. File Upload & Design Policy

We accept high-resolution files only (PNG, SVG, AI, EPS, or PDF).
Low-quality images may cause delays or require a redesign fee.
Customers must confirm that they own the rights to any uploaded logos, artwork, or trademarks.
We will not accept offensive, copyrighted, or unauthorized designs.
Disclaimer: Kulu Wear is not responsible for errors in customer-submitted artwork.

2. High-Visibility & Reflective Apparel Policy

Reflective printing may vary slightly depending on fabric type and lighting conditions.
Customers are responsible for confirming that chosen products meet their specific safety requirements.
Unless stated in the product description, items are not guaranteed OSHA/ANSI compliant.

3. Return & Refund Policy

Customized apparel is non-returnable and non-refundable unless there is a proven manufacturing or printing defect.
Claims for defects must be submitted within 7 business days of receiving the order, along with photos.
Non-custom, blank products may be returned within 15 days of delivery, provided they are unused and in original condition.
Return shipping costs are the responsibility of the customer unless the error was on our part.

4. Bulk Order & Payment Policy

A full payment is required to begin production.
Net 30 terms may be available for approved corporate accounts.
Bulk discounts apply only to orders of the same design and style.
Minimum order quantity (MOQ): 25 units per style for corporate orders.
Production turnaround time begins after design approval and payment.

5. Proof & Approval Policy

Customers receive a digital mock-up of their design before production.
Production will not begin until written approval is provided.
Once approved, designs are considered final—no changes or cancellations are possible.

6. Shipping & Delivery Policy

Standard turnaround time: 2–4 weeks, depending on order size and customization.
Rush orders may be available for an additional fee.
Kulu Wear is not responsible for shipping carrier delays once an order has left our facility.
Large orders may arrive in multiple shipments.

7. Cancellation Policy

Orders canceled before design approval: deposit is refundable, minus a setup/design fee.
Orders canceled after design approval or once in production: no refunds will be issued.

8. Privacy & Data Protection Policy

All uploaded files, logos, and customer information are treated as confidential and used solely for completing your order.
We do not share or sell customer data to third parties.

9. Customer Responsibility

Customers are responsible for double-checking spelling, logo placement, colors, and sizes before approving proofs.
Kulu Wear cannot guarantee exact color matching due to variations in fabrics and digital displays, but we strive for the closest possible match.

By placing a corporate order with Kulu Wear, you agree to these policies.

For any questions, please contact us at jd@kuluwear.shop or through our Contact form.

Corporate Orders - FAQ's

1. What types of apparel do you offer for corporate orders?

We currently specialize in tops only—including short-sleeve shirts, long-sleeve shirts, hoodies, and jackets. Each can be customized with your company’s logo, branding, or designs.

2. What is the minimum order quantity (MOQ)?

Our corporate bulk orders require a minimum of 25 units per style and design. Smaller quantities may be available but will not qualify for bulk discounts.

3. Can we order multiple sizes in one bulk order?

Yes. Within your bulk order, you can select a mix of sizes (S–3XL by default, extended sizes available upon request).

4. How do we submit our logo or design?

Logos and designs can be uploaded directly through our Corporate Order form. We recommend submitting high-resolution files (PNG, SVG, AI, EPS, or PDF) to ensure clarity in printing.

5. Will we see a proof before production?

Yes. We provide a digital mock-up for every order. Production will only begin once you’ve approved the design in writing.

6. What payment terms do you offer?

Standard: 50% deposit upfront, balance due before shipping.
Approved corporate accounts may qualify for Net 30 terms.

We accept major credit cards, ACH transfers, and business checks.

7. How long does production take?

Our standard turnaround time is 2–4 weeks from the date of design approval and deposit. Rush orders may be available for an additional fee—please inquire when placing your order.

8. Do you offer bulk discounts?

Yes. Bulk discounts apply when ordering 25+ units of the same style and design. The larger the order, the greater the discount.

9. Can we reorder later?

Absolutely. Once your design is approved, we keep it on file so you can reorder easily in the future—whether for new hires, events, or seasonal updates.

10. What is your return policy for corporate orders?

Customized apparel is non-returnable unless there is a manufacturing or printing defect.
Non-custom, blank items can be returned within 15 days of delivery if unused and in original condition.
All defects must be reported within 7 business days of delivery.

11. Do you ship nationwide?

Yes, we ship across the United States. Large orders may arrive in multiple shipments. International shipping is available upon request.

12. Are your reflective shirts OSHA or ANSI certified?

Not all reflective apparel is safety-certified. Please check the product description for compliance details or contact us if you need ANSI/OSHA-approved safety wear.

13. Who do we contact with questions about our order?

You can reach our Corporate Orders team at kwbestimpression@kuluwear.shop or by using the Contact form on our website.